Paying someone in a new country can feel risky. A protected payment is built to reduce that worry. The money does not go straight to the professional. It is processed by Stripe and kept in Fidato's Stripe account until the work for each phase is proven; then it is released to the professional, or refunded to you.
Step by step
- You choose a service. The price, the phases and what each phase delivers are shown before you pay.
- You pay the full amount through Stripe. It is kept in Fidato's Stripe account, not paid to the professional yet.
- The work starts on the first phase.
- When the phase is done, the team uploads proof to your case page, such as a filed return, a receipt or a registered contract.
- You check the proof and confirm. The money for that phase is released.
- The same steps repeat for each phase until the case is complete.
If something is wrong
You can report a problem from your case page at any time before the phase is released. When you report one, the release stops and the money for that phase stays on hold. We look at what happened on both sides, and the outcome can be a release, a partial refund or a full refund of that phase.
If you do not answer
Life gets busy. If you do not confirm and do not report a problem, the phase is released automatically 7 days after the proof was uploaded. This protects the people who did the work.
What to do
- Read the phases before you pay.
- Check each proof with care.
- If you have a doubt, report it before the phase is released.
- Keep all messages inside your case page.
You never have to guess whether the work is paid for. You always see what has been released and what is still held.