Terms of service

1. Who we are

Fidato is operated by DueDiLens S.r.l., registered office Via Giuseppe Parini 101, 22030 Longone al Segrino (CO), Italy, VAT number and tax code 04294180130, registered with the Companies Register of Como-Lecco, certified email (PEC) [to be completed] ("Fidato", "we", "us"). Contact: info@fidatoitaly.com.

2. What Fidato is, and what it is not

• Fidato is an online platform. It lets you choose a service, agree its scope and price, pay for it, and follow its progress.
• Fidato is not a law firm, a tax firm or a notary. Fidato does not give legal or tax advice. Advice and work are provided by the professional who delivers the service.
• Payments are processed by Stripe (Stripe Payments Europe, Ltd. and its affiliates), a licensed e-money institution, through Stripe Connect. Funds you pay are kept in Fidato's Stripe account until each step is done; they are then transferred to the professional or refunded to you.
• Professionals receive payouts through their own Stripe account and accept the Stripe Connected Account Agreement. Your card payment is also subject to Stripe's own terms and privacy policy.

3. Who delivers the services

At present, all services on Fidato are delivered by Tentori TLS S.r.l., a tax and legal firm based in Erba (Como), Italy (the "Provider"). For some services, marked "With partner", the Provider coordinates other independent professionals, such as notaries, lawyers or tradespeople. A partner's own fee is quoted separately and charged only if you approve it.

The contract for the professional service is between you and the Provider. The Provider is responsible for the advice and the work it delivers, and for those of the partners it engages for your case. Fidato is responsible for running the platform and the payment flow described in these terms.

4. How prices are formed

The price shown for each service, VAT included, is made of:

• the professional fee plus VAT at 22%, which is the Provider's fee and is invoiced to you by the Provider; and
• the Fidato Care fee plus VAT at 22%, which is invoiced to you by DueDiLens S.r.l.. The Care fee is fixed per case according to the size of the professional fee (Care Essential €39, Care Standard €89, Care Plus €179, Care Complete €329, VAT excluded). It covers the platform, communication in English, case tracking and the protected payment. Professionals pay nothing to Fidato for your case.

Fixed prices are final for the scope described. "From" prices are starting prices: after you send your request, the Provider confirms the final price and phases, normally within 1 working day. You pay only if you accept the quote.

Disbursements such as government fees, stamp duties, taxes, registry fees and notary fees are never included. They are paid on your behalf and in your name and charged to you at cost, without mark-up and outside the scope of VAT under article 15 of Presidential Decree no. 633/1972. Extra work outside the agreed scope is charged at the price proposed. Disbursements and extras are proposed in your case page and charged only after you approve them; the Care fee is not charged again on them.

5. Payment, phases and release

• You pay through Stripe when you accept the price. The Care fee is collected with the first payment.
• The professional fee (with VAT) is divided into phases. Phases and percentages are shown before you pay.
• When a phase is complete, the Provider uploads proof of the work to your case page.
• The phase is released to the Provider when you confirm it, or automatically 7 days after the proof was uploaded, if you have not confirmed it or reported a problem in that time.
• Approved extras and disbursements are paid separately and released in the same way.
• The contact details of the team handling your case are made available in your account after your payment is confirmed.

6. Reporting a problem

If you believe a phase has not been delivered as agreed, you can report a problem from your case page at any time before that phase is released. Please describe the issue and attach any evidence. While the report is open, the funds for that phase stay on hold.

We review the information provided by you and by the Provider and aim to propose an outcome within 14 days. The outcome may be the release of the phase, a partial refund or a full refund of that phase. If you do not agree with the outcome, you keep every right to bring the matter before the competent bodies (see sections 11 and 12).

7. Refunds

• Money for phases that have not been released can be refunded, for example if the work cannot go ahead or following a reported problem.
• Refunds are made through Stripe to the payment method you used.
• The Care fee is refunded in full if no phase has been released and no work has started. Once work has started, it is refunded in proportion to the professional fee refunded, unless the refund is due to the Provider's fault, in which case it is refunded in full.
• Disbursements already paid to public offices or third parties cannot be recovered by us, but we will help you request them back where possible.

8. Your right of withdrawal (consumers)

If you are a consumer, you have the right to withdraw from the contract within 14 days from its conclusion without giving any reason (articles 52 and following of Legislative Decree no. 206/2005, the Italian Consumer Code). To withdraw, send us a clear statement by email to info@fidatoitaly.com or from your case page. We will refund you within 14 days, using the same payment method.

When you pay, you can ask for the work to start during the withdrawal period. In that case: (a) if you withdraw, you pay an amount proportionate to the work performed until you told us you were withdrawing; and (b) you acknowledge that you lose the right of withdrawal once the service has been fully performed (article 59(1)(a) and article 57(3) of the Consumer Code). Disbursements already paid on your behalf at your request are not refundable.

9. What we ask of you

• Give accurate and complete information and documents, and keep them up to date.
• Use the platform for lawful purposes only, and keep your account access private.
• Pay for services through Fidato and not outside the platform, so that the protection described here applies.

10. Liability

The Provider is responsible for the professional services it delivers, under the rules that apply to its profession and its professional insurance. Fidato is responsible for the correct operation of the platform and of the payment and release flow.

Outcomes that depend on public authorities (for example the grant of a permit, a visa or a ruling) cannot be guaranteed by anyone. Fidato is not liable for interruptions caused by events beyond its reasonable control, or by third-party services such as Stripe or hosting providers, except where the law provides otherwise. Nothing in these terms excludes or limits liability for wilful misconduct or gross negligence, or any liability that cannot be excluded or limited under the law, including the Consumer Code.

11. Complaints

For any complaint, write to info@fidatoitaly.com. We will reply within 14 days. Complaints about the professional service are forwarded to the Provider, which will reply to you directly or through us.

The European Commission's Online Dispute Resolution platform was discontinued in July 2025. You can still use out-of-court dispute resolution bodies available under the Consumer Code, and the European Consumer Centre Italy can help with cross-border disputes.

12. Governing law and courts

These terms are governed by Italian law. If you are a consumer, the court of the place where you live or have your domicile has jurisdiction, and you keep the protection of the mandatory rules of the country where you habitually reside. Otherwise, the courts of Como (Italy) have exclusive jurisdiction.

13. Changes

We may update these terms. The version that applies to your case is the one in force when you paid for it. Material changes will be announced on the website. See also our privacy notice and imprint.