Fidato
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You always know where your money is.

Fidato puts a simple rule between you and the people working for you in Italy: the professional is paid step by step, and only when each step is proven.

  1. 1

    Request

    Choose a service and describe your case

    Pick a service from the catalogue and sign in with your email. Tell us what you need and add any documents. Fixed-price services go straight to payment. For services marked “From”, we confirm the final price within 1 working day and you decide whether to accept.

  2. 2

    Payment

    You pay, the money stays protected

    You pay the professional fee plus VAT and the Fidato Care fee through Stripe. It is kept in Fidato's Stripe account until each step is done; then it is released to the professional, or refunded to you. The professional can see the payment is secured, but receives nothing yet.

  3. 3

    Work

    The work is done in phases

    Each service is split into phases, shown on the service page with their percentages. When a phase is done, the team uploads proof to your case page: a filed return, a receipt, a registered contract.

  4. 4

    Confirm

    You confirm, or report a problem

    If the proof is right, you confirm and that phase is released. If you do nothing, it is released automatically 7 days after the proof was uploaded. If something is wrong, report it before release: the money for that phase stays on hold.

  5. 5

    Problems

    If there is a problem

    We review the evidence from both sides. Depending on the outcome, the phase is released, partly refunded or fully refunded. Phases that have not been released can always be refunded if the work cannot go ahead.

What it costs

Every price on Fidato is made of two parts, both shown before you pay and both including 22% VAT:

  • The professional fee, plus VAT, invoiced to you by the professional firm handling your case. This is the part released in phases.
  • The Fidato Care fee, plus VAT, invoiced by DueDiLens S.r.l.. It covers communication in English, reminders, your case page and the protected payment. It is fixed per case: Essential €39, Standard €89, Plus €179, Complete €329 + VAT, depending on the size of the professional fee.

Government fees, stamp duties, taxes and notary fees are never included. They are charged at cost, with no mark-up, only after you approve them.

If extra work is needed during the case, it is proposed in your case page with its price. Nothing is charged unless you approve it, and approved extras are protected in the same way.

Who does the work

All services are delivered by an English-speaking tax and legal firm in Erba, on Lake Como. For some services, such as notary deeds, court matters or home repairs, it coordinates trusted partners. The partner's own fee is quoted separately and you approve it before paying.

Fidato is operated by DueDiLens S.r.l.. Before you pay, your request shows exactly which company delivers and invoices the professional service and which invoices the Care fee.

The contact details of the people handling your case unlock in your account as soon as your payment is confirmed.

See the services and their prices.

New request

Or read more about how your payment is protected.